1. General Policy
At New Chick Comércio, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer refunds under the conditions described below.
2. Eligibility for Refund
You may request a refund within 30 days of your original purchase date if:
- The product was purchased directly from New Chick or our official sales page.
- The product arrived damaged, defective, or different from the description.
- You have not substantially used or consumed the product.
3. Non-Refundable Items
Refunds will not be granted in the following cases:
- Requests made more than 30 days after the purchase date.
- Products purchased through third-party platforms (please refer to their respective refund policies).
- Products that have been fully used, consumed, or damaged by the customer.
- Promotional or bundle purchases explicitly marked as non-refundable.
- Chargebacks or payment disputes opened without first contacting our support team.
4. How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and email used during purchase.
- Order number or proof of purchase.
- Reason for the refund request.
Send your request to: contato@newchickcomercio.com
5. Processing Time
Once your refund request is received and reviewed, we will notify you of the approval or rejection within 5 business days. If approved, the refund will be processed to your original payment method within 10 business days.
6. Partial Refunds
In some cases, partial refunds may be granted at our discretion, particularly for bundle purchases where only a portion of the products has been used.
7. Contact for Refund Requests
For any questions or to request a refund, contact us:
Email: contato@newchickcomercio.com
Website: newchickcomercio.com
Address: Av. Liberdade 1662 — Brazil
CNPJ: 47.667.922/0001-10